What are SIS’s holidays and office closures?

SIS is closed for the following holidays:

New Year’s Day – January 1
Martin Luther King Day (US) – third Monday in January
Memorial Day (US) – last Monday in May
Juneteenth (US) – June 19
Independence Day (US) – July 4
Labor Day (US) – first Monday in September
Thanksgiving & Day after Thanksgiving – fourth Thursday in November
Christmas – December 25

Non-critical support is not available during these closures, but emergency support is always available for systems that have a 24-hour support agreement and are experiencing a critical system-down emergency.

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