What are SIS’s support hours?
Our regular support hours are Monday-Friday, 9:00 am ET to 6:00 pm ET.
Archives: FAQs
What other industry and security certifications does Alarm Center have?
SIS is certified by Underwriters’ Laboratories (UL) for Central-station Automation System Software.
Does SIS have an Authority to Operate (ATO)?
Yes. SIS has been granted and maintains Authority to Operate (ATO) Accreditation from the U.S. Department of Defense, which means our software is approved and trusted to operate on U.S. Department of Defense networks.
What training programs do you offer?
We offer a variety of training programs, including virtual and onsite training, to help your organization have success using our software. Visit SIS Training to learn more about training services. To inquire about pricing or book your training, please contact [email protected].
Is Alarm Center available for direct purchase from SIS?
Yes. Alarm Center is available for direct purchase from SIS. It is also available through Carahsoft, a leading distributor of software to Public Sector markets, or your preferred system integrator.
What product tiers do you offer?
We offer Alarm Center in a tiered model to accommodate the different needs of small, medium, and large dispatch center environments. Visit SIS Products to learn more about our tiers and request a demo.
What are your supported receivers and formats?
Reach out to our sales team at [email protected] for a list of supported receivers and formats.
Can I request a custom integration or connect a new interface with Alarm Center?
Yes. SIS works with customers and manufacturers to develop new system integrations, and we are constantly expanding our library of integrations to enhance the capabilities of our software, harness new technologies, and help customers leverage the full power of their system. Please contact us if you’re interested in a new integration or interface.
Can I submit an idea for a new product feature or enhancement?
You can make an enhancement or feature suggestion by emailing [email protected].
How do I become an SIS partner?
We’d love to hear more about your business and how we can work together. Please contact us for inquiries about becoming a partner.