Strategic Action Planning: Enhancing Operator Guidance in Public Security Operations

By Marko Karovic

This is why it’s so critical to enhance operator guidance in the public security context. You can do this through a combination of Strategic Action Planning (SAP) and advanced security monitoring technology that enables a swifter, more efficient response to threats–and provides powerful, data-based insights and predictive analytics. These elements come together to produce better … Continued

How to Protect Your Government Agency From Insider Threats

By Marko Karovic

Insider threats pose significant risks to organizations because they can compromise highly sensitive data, systems, and operations. And because of the nature of the work government agencies do, the repercussions of insider threats can be especially devastating, resulting in everything from stolen government secrets to compromised infrastructure or leaked staff or citizen data. That’s why … Continued

The Importance of Employee Training in Alarm Monitoring Operations

By Marko Karovic

But no security system is flawless, no matter how technically sound or technologically advanced, because every system relies on the humans who use it. Sometimes, these are your security personnel–and sometimes, they are regular employees. They are the people who may not necessarily be on your security team, but who come into contact with the … Continued

Best Practices for Security Incident Response

By Marko Karovic

In the case of government organizations where so much is at stake, from classified information to sensitive technologies, a well-planned and tightly-executed security response is vital. With that in mind, here is how to make sure your security strategy is up to the challenge, from detecting the incident to investigating it, containing it, and mounting … Continued

The Role of Alarm Monitoring Operations in Government Security

By Marko Karovic

Why Is Alarm Monitoring Vital to Government Organizations?  From city police departments and local DMVs to research centers and intelligence agencies, the security threats that government entities face vary widely. Some, like congressional offices, diplomatic missions, judicial buildings, and defense research departments, for example, need to protect highly sensitive information on-site. Others, from NASA facilities … Continued

Alarm Monitoring Best Practices: Creating Efficient Processes

By Marko Karovic

But the wrong processes—or inefficient processes—can make it difficult for teams to perform at the highest level.  If you’re providing security services, you can’t afford the risk misaligned processes bring.  Security Service and Alarm Monitoring Processes Businesses that provide alarm monitoring services depend on high levels of organization. Without this, you simply can’t provide reliably and effectively service.  In this field, businesses operate in one of two states: a state of normality or a state of urgency.   … Continued

How Well Have You Optimized Your Security Alarm Response?

By Marko Karovic

What Factors Increase Alarm Response Times? Legacy systems are notoriously outdated and do not always sync well with modern add-ons and other adjustments. They can also be unreliable and slow. Another common problem is the security and alarm components are often not fully integrated. This can result in multiple departments monitoring various alarms. At first glance, … Continued

How Efficient Are Your Alarm Monitoring Operators?

By Marko Karovic

Inefficient or inadequate operator performance can cost companies in both financial and productivity losses. So, what are some of the obstacles that prevent them from responding quickly and with a reasonable level of expertise? Additionally, what are the costs of not providing your alarm monitoring center with the tools they need to do their jobs well? … Continued