SIS offers three annual support and maintenance plans: Office Hours Support, 24-Hour Support, and Platinum Support. The key benefits and services you receive under all three support and maintenance plans are:
- Resolution of technical issues encountered in a fully implemented and functional system. This is typically defined as break-fix and emergency support.
- Technical assistance and troubleshooting by phone and email
- Access to software updates and upgrades, as released
What is not covered or out of scope under your support and maintenance plan:
- Infrastructure maintenance and upgrades (networking, server hardware, OS, 3rd party components)
- Reconfiguration or reinstallation of SIS software solutions
- Software customizations
- Installation, configuration or troubleshooting requests relating to a third-party product
To learn more about what is included under each of our support plans, please visit SIS Support.
We also offer a variety of consulting, training and technical services to help your organization optimize results and meet objectives using your SIS software. If your request falls outside of the scope of your support and maintenance plan but our team can provide a solution on a project basis, we will connect you with the SIS sales team to initiate the scoping and quoting process. Our goal is to partner with you to find solutions so you can get the most value of your software.
