Our team is happy to help you customize your integrations, set up your Dispatch Center, upgrade systems, or schedule professional training sessions. How can we help make your security stronger?
Explore Professional Services
How can we help? Whether it’s setting up your Dispatch Center, adding custom integrations, upgrading your systems, or providing training, our expert team is ready to support you.
Decades of Experience
Our team of leading software engineers has decades of experience in the security and alarm industry, with a focus on system design and integration.
We Meet You Where You’re At
We meet clients where they need us, whether it’s supporting security start-ups or assisting with some of the most ambitious large-scale projects in the world.
Guidance from Setup to Completion
We stay with you from start to finish–and beyond. Our certified technicians guide you as you design and implement the solution that’s right for your needs.
Solutions tailored to your needs.
Customize My Integrations
Set Up My Dispatch Center
Upgrade My Systems
Professional Training
Robust support from industry experts.
Get the solutions you need: our team of certified technicians will help you resolve issues, maintain and upgrade your systems, and strengthen your security. From critical emergency requests to office hours support, we’re here to serve you.
Maintain your plan
Verify your account details and upgrade or renew your support plan.
Explore our Support plans.
Choose the right level of support for your needs. We offer everything from office-hours phone, chat, and email support to 24/7 emergency assistance and on-site visits.
Office Hours Support Plan
Office Hours Support includes access to phone, chat, and email support. This entry-level plan is suitable for all system sizes, allowing you to:
- Initiate remote diagnostic sessions
- Download software updates
- Receive online training
- Access to our online Customer Support page
Emergency Support Plan
The Emergency Support Plan is required for Enterprise and UL-classified systems and includes:
- All Office Hours Support Plan features
- 24-hour emergency assistance
- Direct access to certified technicians
- Rapid support for software emergencies
Platinum Support Plan
The Platinum Support Plan is a customized program with on-site support for software upgrades, system maintenance, and regular training. It includes:
- All Emergency Support Plan features
- On-site system upgrades and maintenance
- Regularly-scheduled site visits
- Recurring software training sessions
Get the support you need.
No matter your request, we’ll find the solution. Our team of experts is always ready to respond–just reach out to get the support that you need.
For general support, initiate your request through the Support Center.
For critical support, initiate your request through 24/7 Support.
Submit Your Request
Easily submit your support request or reach out via phone or email.
Expert Team Assigned
We’ll assign a dedicated service team to provide expert help with your request.
Receive Ongoing Support
We provide ongoing support to ensure all your questions and issues are resolved.
Get Started with a Free Demo Today
Total security starts with trusted solutions: Contact us to see how Alarm Center can strengthen your operations and enhance situational awareness.
Contact Sales
Not ready for a free demo? Get in touch with our sales team to learn more about how SIS is the best fit for your security needs.