Welcome to Support. Download Updates, Get Live Help, Email us, or contact by phone

At Security Information Systems, Inc. (SIS), we have painstakingly debugged and tested the software in an effort to provide a highly reliable product with comprehensive documentation. However, it may still be necessary to contact us for technical advice or support.

Phone: 407-345-1550 | Fax: 407-345-1690


DOWNLOAD UPDATES	ONLINE SUPPORT	EMAIL SUPPORT	PHONE/CHAT SUPPORT
Download and install updates and components for the ALARM CENTER^®	Have an SIS Support Representative connect to your system and assist you remotely.	Ask us questions 24-hours a day by sending and receiving email from our technical representatives.	We have friendly professional technicians available to assist you with your questions. Monday - Friday 9-5 EST.

Free Support:

For 90 days after the initial shipping date of an ALARM CENTER^® Software Module, SIS offers free office hours (9:00 A.M. - 5:00 P.M. EST) ALARM CENTER^® software ONLY technical support. ALARM CENTER^® users can purchase extended support policies which can include free program updates (when issued) and office hours technical support.

Office Hours Support:

This plan includes unlimited office hours (9:00 A.M. - 5:00 P.M. EST) telephone support calls and free program updates (when issued). This plan also includes the ability to have a remote diagnostic phone link with SIS to provide training, diagnose problems and/or download updates (remote software is an additional cost), also includes access to our Online Forum, Live Chat, and Internet support session.

UL 24-Hour Support:

For users that require a UL 1981 classified system, the 24-Hour Support Plan includes all features from our Office Hours plan, plus access to our technicians on a 24 hour basis.